My Sri Lanka Telecom ADSL Connection
Tuesday, March 13, 2007 13:48Posted in category Uncategorized
It’s been a month now since ADSL connections became available at Kadawatha, and a day or two short of being a month from the date of me applying for a connection! However, (maybe not so surprisingly to some) my connection is still not ‘active’.
During the past month, I had to visit the Kiribathgoda SLT teleshop twice and also called them and the ADSL hotline over a dozen times. Apparently it looks like that it’s going to take much more than that to give SLT some business!
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Jane says:
March 27th, 2007 at 9:17 am
Please have a look at your Flickr mail. We need your help.
yasi8h says:
April 18th, 2007 at 1:54 am
SLT people really don’t know how to do some real bis… try contacting a inside man
or else you will have to wait a lot longer…. until some guy randomly slove your problem… by chance.
Kavinda says:
April 18th, 2007 at 8:30 am
Actually I was waiting for them to solve the problem on there own, because I was not in a real hurry to get the connection.
This is roughly how things unfolded:
Feb 10: ADSL becomes available at Kadawatha
Feb 14: I apply for a connection at the Kiribathgoda Teleshop.
I make 2 more visits to the Teleshop and about 3-4 calls to the slt hotline regarding the connection
March 01: My application is entered into their "System"
8-10 Calls to the hotline, 3-4 calls to other numbers given by the call staff. 2 people I spoke to at the hotline were genuinely interested to sort out the problem. They had filed complaints, and gave be numbers of people at "higher" places.
April 01:Not an April fools joke, but I receive a call from SLT saying that the connection is now ACTIVE.
So, thats what it may take to get a connection. Of course I don’t believe that this happens to everyone who applies for a connection.
That said, SLT is much more efficient than what they used to be.